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Media Relations 101 | Networking to Build Business Relationships | Making the Perfect Pitch: Business Presentation Skills | Dealing with Difficult Behaviors | Resolving Conflict at Work | Communication 1: What's Your Style | Communication 2: Assertive Communication | Old School Networking with New School Tools | Communicating Your Professionalism | Introduction to Conversational Intelligence™: Build Trust One Conversation at a Time

Introduction to Conversational Intelligence™: Build Trust One Conversation at a Time

Facilitator: Janna Hare, Spark Leadership

Every word, phrase, interaction, or even silence can have a profound ripple effect – for good, better, or worse.

Most people are well meaning, want to do great work, and get along. But when the stakes and pressures escalate we often default to interaction styles that can be counter-productive. Despite good intentions, we can experience or trigger unintended results such as: misunderstandings; breakdown in trust; conversation & relationship disconnect and more.

Duration: 1 day

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