About Us Export Series Workshop Schedule Workshop Descriptions Consulting Program Contact Us
Branding 1: Visualize Your Business Brand! | Branding 2: Words Matter: Business Branding and Storytelling Fundamentals | Branding 3: Click & Post: Personal and Business Branding | Managing the Customer-Focused Experience | Increase Your Visibility! Promote Your Business | The Gift of Giving Great Service! | Write the Winning Proposal | Selling Products/Services Online – How to start | Get More Business | Is Your Business Export Ready? | All Employees are Marketers | Key of Success in Sales | ABC's of Digital Marketing with Gen. X, Y & Z | Build Your Brand, Build Your Business (2 days) | Buy Local Program: Planning & Implementing | Grant and Proposal Writing

The Gift of Giving Great Service!

Facilitator: Laurie Bourque, Kensington Associates

In all businesses, one of the most important ingredients of the marketing mix for products and services is to identify and satisfy customer needs. High quality customer service helps to create strong customer loyalty.

By building a strong “culture of service” in your business, you will create a level of consistency at every touch point of the client’s experience, putting you above the rest! 

If you want to improve the level of service you offer, this workshop will:

  • Help you understand how you are perceived by your customers, your peers or your managers;

  • Give you a baseline in which to measure your own success in sales & service while defining your areas of “opportunities” for improvement;

  • Assist you in setting and establishing your own personal vision for giving great service in your business.

Lenght: 1/2 day

Upcoming Courses