About Us Export Series Workshop Schedule Workshop Descriptions Consulting Program Contact Us
Branding 1: Visualize Your Business Brand! | Branding 2: Words Matter: Business Branding and Storytelling Fundamentals | Branding 3: Click & Post: Personal and Business Branding | Managing the Customer-Focused Experience | Increase Your Visibility! Promote Your Business | The Gift of Giving Great Service! | Write the Winning Proposal | Selling Products/Services Online – How to start | Get More Business | Is Your Business Export Ready? | All Employees are Marketers | Key of Success in Sales | ABC's of Digital Marketing with Gen. X, Y & Z | Build Your Brand, Build Your Business (2 days) | Buy Local Program: Planning & Implementing | Grant and Proposal Writing

Managing the Customer-Focused Experience 

Facilitator: Catherine Doucette, C. Doucette Training and Communications Inc.

Do you know how satisfied your customers are? Do you know how to keep them coming back? It is easier to keep a customer satisfied than to recruit a new one.

Happy customers are excellent sources of referrals for new business and easier to upsell.

Join us for this interactive workshop where you will:

  • Identify the touchpoints (phone, email, website, storefront, etc.) in the three stages of    your customer relationships
  • Develop your customer service message and style 
  • Define the experience you want your clients to have
  • Align your processes to ensure excellent customer satisfaction and more sales

Optional: Participants are welcome to bring a real life customer service case of no more than 250 words with all identifying information removed.

Lenght: 1 day

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