Managing the Customer-Focused Experience
Facilitator: Catherine Doucette, C. Doucette Training and Communications Inc.
Do you know how satisfied your customers are? Do you know how to keep them coming back? It is easier to keep a customer satisfied than to recruit a new one.
Happy customers are excellent sources of referrals for new business and easier to upsell.
Join us for this interactive workshop where you will:
Optional: Participants are welcome to bring a real life customer service case of no more than 250 words with all identifying information removed.
Lenght: 1 day